At vastramilap.com, we are committed to delivering authentic and genuine Indian ethnic wear straight to your doorstep with care. We want your shopping experience to be smooth, reliable, and worry-free. Please take a moment to read our delivery and shipping policy.

1. Delivery Time

We work hard to ensure that your orders reach you quickly.

• Most products are delivered within 2–3 working days from the date of order.
• Delivery timelines may vary depending on your location.
• Public holidays and Sundays may not be counted as working days.

2. Shipping Locations

We are proud to deliver our products across India through trusted courier partners.

• Orders are shipped to all major cities and towns in India.
• Deliveries are handled by reliable and recognized courier companies.
• If your location is not serviceable, our team will inform you promptly.

3. Order Processing

We believe in quick service and efficient handling of every order.

• Orders are usually processed and dispatched within 24 hours of placement.
• You will be notified once your order is confirmed and packed.
• In rare cases, dispatch may take longer due to high demand or stock checks.

4. Shipping Charges

We keep our shipping policy simple and customer-friendly.

• Free delivery is available on all prepaid orders across India.
• In some cases, a small delivery fee may apply to Cash on Delivery (COD) orders.
• Any applicable charges will be shown clearly at checkout before payment.

5. Tracking Information

We make it easy for you to track your order after it leaves our warehouse.

• Tracking details are shared via SMS and email once the order is dispatched.
• You can use the tracking ID to check the live status of your delivery.
• If you face any issues with tracking, our support team is here to help.

6. Delays & Exceptions

While we do our best to ensure timely deliveries, certain factors may cause delays.

• Possible reasons for delay include logistics issues, strikes, weather conditions, or remote locations.
• If delivery fails because the customer is unavailable, the courier will usually make another attempt.
• Our support team will assist you if your order faces unexpected delays.

7. Return & Refund Overview

We offer a simple and customer-friendly return policy for your peace of mind.

• Customers can request a return within 2 days of delivery.
• Returned items must be unused, unwashed, and in original packaging.
• Baby innerwear products are strictly non-returnable and non-refundable due to hygiene reasons.
• Refunds are usually processed within 5–7 business days after product pickup and quality check.

8. Customer Support

We are always here to assist you with delivery or shipping queries.

• 📧 Email: support@vastramilap.com
• 📞 Phone: +91-9871073131
• 🕒 Customer Support Hours: Monday to Saturday, 10 AM – 6 PM