At vastramilap.com, we value your trust and aim to give you the best shopping experience with our authentic and genuine Indian clothing. While we make every effort to ensure quality, we understand that sometimes you may need to return or exchange a product. This policy is designed to make the process clear, fair, and hassle-free.

1. Return & Refund Window

We accept return or refund requests within 2 days of product delivery. This ensures that issues can be resolved quickly and fairly.

To be eligible for a return, please make sure:

• The item is unused, unwashed, and in the same condition that you received it.
• The product is in its original packaging, including tags, labels, and protective coverings.
• The request is raised within 2 days from the date of delivery.

If these conditions are not met, we may not be able to process your request.

2. Non-Returnable Items

We follow strict hygiene standards for certain products. For this reason:

• Baby innerwear products are non-returnable and non-refundable.
• Once purchased, these items cannot be exchanged, replaced, or refunded.
• We strongly advise customers to check the size, product details, and description carefully before purchasing baby innerwear.

This rule is in place to protect the health and safety of all our customers, and we thank you for your understanding.

3. How to Initiate a Return

We want the return process to be smooth and simple for you. If you wish to return a product, please follow these steps:

1. Contact our customer care team at support@vastramilap.com or call us at +91-9871073131 within 2 days of delivery.
2. Provide your order number, product details, and reason for return.
3. Our team will verify your request and arrange for a return pickup (wherever available). In some cases, you may be asked to self-ship the product.
4. Once the product reaches us, we will inspect it for quality and condition.

4. Refund Timelines

Your refund will be processed only after the returned product passes the quality check.

• Refunds will be credited to your original payment method.
• The refund process usually takes 5–7 business days after the product is picked up and approved.
• In case of delays from banks or payment gateways, we will keep you updated.

5. Exchanges

We do not currently offer direct product exchanges. Instead, you can:

• Return the eligible item as per the return policy.
• Once your refund is processed, you may place a new order with the correct product or size.

This helps us maintain better quality checks and faster processing for you.

6. Possible Return Rejection

We reserve the right to decline a return if the product does not meet the eligibility criteria.

Returns may be rejected if:

• The product is used, worn, washed, or damaged.
• The original packaging, tags, or labels are missing.
• The return request is raised after the 2-day return period.
• The product falls under the non-returnable category (e.g., baby innerwear).

If a return is rejected, the item will be sent back to you at your shipping address.

7. Important Notes for Customers

To make the return process smooth, we recommend the following:

• Please do not send products back without informing our support team, as such returns will not be accepted.
• Take a short photo of the product before return pickup, for your records.
• Keep the original invoice with you until your refund is processed.
• If your order was purchased during a sale or with discount coupons, the refund will be made according to the actual amount paid.

8. Need Help?

We are always here to support you. If you have any questions about our Refund & Return Policy, please get in touch:

• 📧 Email: support@vastramilap.com
• 📞 Phone: +91-9871073131
• 🕒 Customer Support Hours: Monday to Saturday, 10 AM – 6 PM

Our team will respond as quickly as possible to resolve your queries.