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FAQ
Have Questions? We’ve Got All the Answers Here!
Refund
You can request a return or refund within 2 days of receiving your order. After 2 days, we will not be able to accept return requests.
No. While most products can be returned if they are unused, unwashed, and in original packaging, baby innerwear products are strictly non-returnable and non-refundable due to hygiene reasons.
Once your returned item is picked up and passes our quality check, your refund will be processed within 5–7 business days. The amount will be credited back to your original payment method.
Delivery
Most orders are delivered within 2–3 working days. Remote areas may take slightly longer, but we will keep you updated.
Yes. As soon as your order is shipped, we will send you an SMS and email with tracking details so you can follow your order in real time.
If you miss the first delivery attempt, the courier will usually try again. If delivery still fails, please contact us, and we will help you arrange a redelivery.
Shipping & Returns
Yes, you can request a return within 2 days of delivery as long as the product is unused, unwashed, and in original packaging. However, baby innerwear items cannot be returned due to hygiene reasons.
No, return pickups are usually arranged by us through our courier partners. In some cases, you may be asked to self-ship, and we will guide you through the process.
Refunds are processed within 5–7 business days after we receive and check the returned product. The amount will be credited back to your original payment method.
Payment
We accept a variety of secure payment options including UPI, Debit Cards, Credit Cards, Net Banking, Wallets, and Cash on Delivery (COD) (where available).
Yes, absolutely. All online transactions are processed through trusted and secure payment gateways with encryption, so your personal and financial details remain completely safe.
In case of failed payment where the amount is deducted from your account, don’t worry. The money is usually refunded by your bank within 5–7 working days. If it doesn’t reflect, you can contact our support team, and we’ll assist you.
