VastraMilap Returns, Replacement & Exchange Policy

Easy Returns, Replacement and Exchange Policy

At Vastramilap, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.

Please find below the details of the policy, as applicable, for the products sold on VastraMilap:

*Please note that certain products in the mentioned table may or may not be eligible for return, replacement, or exchange, as otherwise mentioned against them below. For all products, the return or replacement/exchange policy on the product/combo page at the time that the order was placed shall prevail. The return or replacement/exchange policy of a product is subject to change depending on business requirements, and the policy that was active at the time of order purchase will be applicable.

If the product is not eligible for a replacement or exchange after delivery for any reason, such as the product being out of stock, the return pickup for the product unavailable, or any other similar reason, you may return the product within the return period after delivery.

Please return the product in its original packaging, including all parts and freebies. When returning a product, please make sure that it is correctly packed. Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, VastraMilap shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.

At the time of Pick up, certain products may be subjected to doorstep Quality Control Inspection. The Quality Control parameters like Same Brand, Style, Color, Size, No of pcs in the pack, Same Brand Box Packaging, Same Box packaging in No Damage condition(Resalable), No Missing accessories like laces, flower, bow, tie, etc.,  Security tag on garment, Used/Unused may be checked by the courier partner. If any of the parameters are not met, the return request of the product may be put on hold.  Please note, you can raise another Return request as long as the return window for that product has not expired.

Once the original product(s) has been received at our Facility and the quality check has been carried out, your replacement/exchange product will be shipped to your given address, in case of returns, the refund for the original product(s) will be processed, as applicable.

A fixed shipping charge of Rs. 50 shall be levied if the customer refuses to accept the original order with products eligible for replacement/exchange only or if the customer refuses to accept the replacement/exchange product(s), once the same has been shipped to the customer.

If any or all of the products that were originally part of an order placed using a coupon or offer are returned, then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. However, in the case of a replacement / exchange, the replacement/exchange order will get the benefit of the same coupon code/offer that was applied to the original order.

For products under the Furniture category, you may be eligible to return the product within  48 hours post delivery in case of damage, defects, if there are parts or components missing, if the product delivered to you was different from what you had ordered or the product is non-functional.

Products purchased using the kiosks at the VastraMilap.com stores may only be returned at the stores. Returns for products purchased at the kiosk will not be accepted through the website. Replacement / exchange is currently only available for products purchased online, not in-store purchases.

If you place a return request on a product with which a free product was associated, then the free product may also get cancelled if such free product has not been dispatched or in transit for delivery at Customer’s designated location (even if the Return request is cancelled)